Real-World Solutions for Managing Complaints
Date/Time: Tuesday, February 26, 2019, 1:00 pm ET
Speaker: Michael Patterson, FACHE, President & CEO, Mississippi Valley Health
Continuing Education: 1 hour of AEU/CE
AEU Content Area: Quality
Overview: Complaints and concerns are a fact of life. How we respond to them determines how patients will perceive the care they are provided. Examine specific tools and tactics you can use to help de-escalate complaints and turn a potentially negative situation into a positive one.
Register View All Webinars