OAS CAHPS Survey - SPH Analytics


Provided by SPH Analytics, an ASCA Affinity Partner


After a comprehensive evaluation of survey providers for the new Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS®) Survey, ASCA has formed an affinity partnership with SPH Analytics because of their extensive survey expertise and history of working with ASCA members to measure performance and drive process improvement.

To further benefit our members, we have negotiated with this company to offer special discounted OAS CAHPS rates that include complete survey administration, submission and innovative dashboard analytics. These rates are available to ASCA members only.

The OAS CAHPS Survey is designed to measure patient experience with overall care received in Medicare-certified ambulatory surgery centers (ASCs) and hospital outpatient departments (HOPDs). When this program becomes mandatory, all CMS-certified ASCs that are required to submit quality data will need to contract with a CMS-approved survey vendor to comply with the ASC Quality Reporting Program.*

Although the OAS CAHPS survey is currently voluntary, ASCs can begin conducting it prior to the anticipated CMS mandates in order to:

  • Know where you stand before mandatory reporting begins
  • Begin service recovery and take action to address identified issues for improved survey results
  • Understand your patients’ perceptions and make changes to increase overall satisfaction
  • Drive performance improvement for increased ratings on health care consumer web sites

Get Started with the Survey Now

If you are an ASCA member, you must log in below to take advantage of the special discounted rates.

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Not an ASCA member? Call 877.208.7605 and select Option 2 for a free consultation with SPH Analytics.

OAS CAHPS Survey Information

What does the OAS CAHPS Survey measure?

The survey includes 24 questions plus patient demographic information (37 questions total). It encompasses the following domains:

  • Communication and care provided by health care providers and office staff
  • Preparation for the surgery or procedure
  • Post-surgical care coordination and patient-reported outcomes
  • Overall rating of the ASC or HOPD
  • Whether the patient would recommend the facility to family and friends

What are the goals of the OAS CAHPS Survey?

The goals of the survey are to:

  • Produce comparative data on the patient’s perspective to allow objective and meaningful comparisons between ASCs and HOPDs on domains that are important to consumers
  • Provide a platform for public reporting to allow consumers to make more informed choices when choosing an ASC or HOPD
  • Assess post-surgical care coordination and patient-reported outcomes
  • Empower ASCs to use the data reported for implementing quality improvement initiatives

How is the OAS CAHPS Survey administered?

SPH Analytics and other CMS-approved OAS CAHPS Survey vendors administer the survey on behalf of ASCs and HOPDs and submit the data to RTI International. The survey is administered by phone, mail or mixed mode (mail with phone follow-up). There is no Web-based version of the survey. Highlights of the survey administration include:

  • Target minimum of 300 completed survey over each 12-month reporting period
  • Must attempt to contact every patient in the sample
  • Proxies are not permitted

More information about the OAS CAHPS Survey is available here.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

About SPH Analytics

SPH Analytics (SPHA) is approved to conduct and submit multiple NCQA and CMS surveys including OAS CAHPS. SPHA has more than two decades of experience conducting the CAHPS family of surveys and a strong history of helping HOPDs and ASCs measure performance and drive process improvement.

SPHA clinical and financial analytics, health care survey capabilities, call center solutions and consulting services empower clients to increase patient satisfaction and engagement, improve population health and reduce the overall cost of care. Ranked number one in MACRA and MIPS Support Technology for Value Based Care by Black Book Research for 2017, SPH Analytics has been providing insights and impact for more than 24 years and serves clients in all 50 states. 

*The program is currently voluntary. In the 2018 ASC Final Rule, CMS delayed mandatory implementation.